(COVID-19) Client Risk Exposure Minimization Policy
At All Pets Animal Hospital, the health and wellbeing of our clients and staff is not only important, but paramount to fulfilling our mission. Our clients demand proactive approaches to supplying their beloved pets with the care they deserve, even during difficult situations. We have resolved to take definitive action within our hospital to prevent the spread of disease, ameliorate barriers that keep our clients from providing their pets with necessary care, and address client concerns regarding their own personal safety. Below, you will find a list of necessary measures we have implemented to achieve those goals and keep All Pets the safe and welcoming environment our clients and staff have come to expect and appreciate.
If you are experiencing lethargy, cough, fever, sore throat, or respiratory symptoms, or if anyone in your household or that you are in close contact with has been diagnosed with COVID-19, PLEASE DO NOT ENTER THE HOSPITAL. If you already have a scheduled appointment and are not feeling well, call our main line at 828-645-5252 to reschedule your appointment to a later date, schedule a home pickup, or arrange for someone else to bring your pet in for care.
All clients will be offered the opportunity to pre-order and pre-pay for any needed supplies, food or medications in advance so that they have what they need.
Call us today at 828-645-5252 to order any needed supplies.
We strongly encourage clients to pursue curbside pickup of products or refills. Just give us a call when you pull up during normal business hours and we will bring any of your product, food or refills out to you with a smile!
If you are unable to pick up needed supplies, home delivery (free of charge within 5 miles of the clinic) of ordered food or medications is available during active states of emergency.
We are more than happy to mail or ship products for a nominal charge as well.
We strongly encourage drop-off appointments or in-car appointments. Using this approach, you will stay in your car and have us come to you, we will take your pet into the hospital, assess them and perform any necessary services, then return them to your car. This approach minimizes time spent in our lobby and minimizes personal contact with other people.
We have access to services that allow for the possibility of remotely accessing our veterinarians using video conference technology. Although this service is limited in scope, in some cases it allows us to remotely diagnose a mild problem or perform a routine recheck. This allows you to have questions answered without even leaving the comfort of your own home! Give us a call and ask us how it works and let us help determine if it is a good fit for your situation.
All of our staff are required to maintain strict sanitary protocols, including hourly disinfection of all hard surfaces in our hospital facility, wearing gloves when dealing with clients, and even protective face masks in some cases. A strict protocol screening staff for disease exposure is implemented to ensure that there is no risk of exposure to you and your family.
No evidence of transmission from humans to pets or vice versa has been documented to date.